Commercial Restroom & Flushometer Service
A flushometer running continuously overnight is invisible on a walkthrough and very visible on a water bill.
Commercial restrooms use different hardware from residential ones. Flushometers — the exposed flush valves on toilets and urinals — are designed to be rebuilt rather than replaced, and most of what goes wrong with them is a worn diaphragm or piston kit that costs very little and takes minutes.
The failure modes are consistent: a valve that runs continuously after flushing, one that won't deliver a full flush, sensor units that trigger constantly or not at all, and faucets that either drip or won't shut off. In a high-traffic Midtown restroom these accumulate quickly and each one is either a tenant complaint or a water charge.
This is unglamorous work that we think is underrated. A building with fifty flush valves and no service schedule will always have several running, and nobody notices because restrooms are only inspected when someone complains. A routine rebuild cycle usually pays for itself in water alone.
When this is likely the issue
What is and isn't included
Included
- Inspection of flush valves, faucets, and fixtures across the restroom or floor
- Flushometer rebuild with the appropriate repair kit
- Sensor unit diagnosis, adjustment, and replacement
- Faucet cartridge and aerator service
- Fixture replacement where a unit is beyond rebuilding
- A condition list of what was found, fixed, and deferred
Quoted separately
- Fixtures and sensor units where supplied by us rather than you
- Partition, tile, and finish work
- Electrical supply for hardwired sensor units
- Drain line blockages beyond the fixture, which is drain cleaning scope
- ADA compliance assessment and alterations
- Restroom renovation and fixture relocation
What drives the number
We quote after diagnosis, not before. These are the factors that move the number most on this service:
- COUNTNumber of fixtures — this is a job where volume pricing genuinely applies.
- HARDWAREManual versus sensor-operated valves and faucets.
- PARTSWhether repair kits for the installed hardware are still readily available.
- HOURSAfter-hours access to avoid closing restrooms during business hours.
- CONDITIONWhether fixtures have been maintained or are being caught up on years of deferral.
Scope & compliance
Restroom accessibility requirements are set by federal and local law and assessed by specialists. We service and replace fixtures, but we don't perform accessibility compliance assessments and won't represent that a fixture change brings a restroom into compliance.
Related
What the work involves
Survey the whole restroom
We check every fixture rather than only the one that was reported.
Rebuild rather than replace
Flushometers are designed to be rebuilt. Replacement is rarely the right first answer.
Address the sensors properly
Sensor faults are often adjustment or power rather than a failed unit.
Leave a condition list
You get what was fixed and what will need attention, so budgeting isn't guesswork.
Frequently asked
Should flush valves be rebuilt or replaced?
Rebuilt, in almost every case. Flushometers are designed around a serviceable internal kit, and a rebuild costs a fraction of a replacement while restoring full function. Replacement makes sense when the valve body is damaged, the hardware is obsolete with no available parts, or you're changing over to sensor operation deliberately.
How much water does a running flush valve actually waste?
Enough to be noticeable on a commercial bill, and it runs continuously — overnight, on weekends, through holidays. We won't quote you a figure because it depends on the valve and the fault, but this is the most common source of unexplained water charges we find in office buildings, and it's cheap to fix once identified.
Our sensors trigger randomly. Is that a failed unit?
Often not. Sensor faults are frequently range adjustment, a dirty lens, low battery on battery-operated units, or reflective surfaces confusing the sensor. We check those before recommending replacement, because swapping a unit that only needed adjusting is a common and avoidable expense.
Can you service a whole floor or building at once?
Yes, and it's usually the better way to buy this. Surveying and servicing every fixture on a floor in one visit costs less per fixture than responding to individual complaints, and it catches the running valves nobody has reported.
Do you work after hours?
Yes. Restroom work during business hours means taking facilities out of service, which most buildings would rather avoid. After-hours scheduling carries a premium that we quote before booking.
Ready to have this looked at?
Call and describe what's happening. You'll get an honest read before anyone is dispatched.